Refund Policy

GoaThrills ("we", "our", "us") is a Goa-based Destination Management Company (DMC) providing Goa tour packages, activities, cruises, stays, transfers and B2B travel services. Our registered office is located at Office No. 6, 21/6, Holiday Beach Street, Khobra Vaddo, Calangute, Goa 403516.

This Refund Policy works alongside our Terms & Conditions and Cancellation Policy. It applies to all travellers and B2B agents for Goa booking any service through our website, WhatsApp, phone, email or in person.

By confirming a booking with GoaThrills, you agree to the refund terms described in this policy.

This Refund Policy covers refund eligibility, processing timelines and payment handling for the following:

• Goa tour packages (2N/3D, 3N/4D, 4N/5D, 5N/6D and custom packages)
• Goa group packages, Goa family packages, Goa couple packages and Goa corporate packages
• Goa honeymoon packages and weekend getaways from Goa
• Activity bookings including scuba diving in Goa, watersports in Goa, sunset river cruise Goa, Dudhsagar Falls tour, Grand Island boat trip, adventure tourism Goa, bungee jumping, flyboarding, kayaking and casino in Goa
• Hotel and stay bookings across North Goa tour packages and South Goa tour packages
• Transfers and transport including airport pickups, private cabs, shared buses, tempo travellers and luxury buses
• B2B bookings with travel agents, tour operators and corporate partners

This policy does not cover refunds on flights, train tickets, visas, insurance premiums or any service not booked directly through GoaThrills.

You are eligible for a refund if your booking meets one or more of the following conditions:

• Timely Cancellation | You cancel within the eligible cancellation window before the scheduled service.
• Service Cancelled by Operator | GoaThrills or the activity operator cancels the service due to weather, safety or operational reasons.
• Duplicate or Overpayment | You accidentally paid twice or paid more than the confirmed amount.
• Service Not Delivered | A service was not delivered as booked and cannot be replaced or rescheduled.
• Force Majeure by Us | We cancel the service due to events within our control that prevent service delivery.

The following standard refund tiers apply to most Goa tour packages, Goa family packages, Goa couple packages, Goa group packages and activity bookings. Refunds are calculated based on the total booking value, minus any non-refundable third-party charges set by hotels, airlines or cruise operators.

Requesting a refund with GoaThrills is simple. Follow these steps:

Once your refund is approved, we process it within 24 to 48 hours. The time for it to reflect in your account depends on your payment method:

Timelines are indicative and may vary during bank holidays, weekends, peak season or unusual banking delays. GoaThrills will provide a transaction reference where applicable.

Refunds are issued back to the original payment method used for the booking. This is a mandatory anti-fraud and compliance requirement.

• UPI refunds are sent to the same UPI ID used for payment.
• Card refunds are posted back to the same card used for the transaction.
• Bank transfer refunds are sent to the same bank account from which payment was made.
• Crypto refunds are sent to the same wallet address used for payment, subject to network fees.
• Cash refunds are issued at the Calangute office with a signed receipt.

The following items are non-refundable under any circumstance. These charges are set by third-party providers and are outside GoaThrills control:

• Visa fees, travel insurance premiums and passport charges.
• Airline, rail and bus tickets booked on your behalf.
• Non-refundable hotel deposits or prepaid room charges.
• Non-refundable cruise deposits or private yacht charter deposits.
• Permit and entry fees for Dudhsagar Falls tour, wildlife sanctuaries Goa, spice plantations Goa and protected areas.
• Event, festival or peak-season surcharges for Goa in December or New Year.
• Services already consumed or dispatched (for example, an airport pickup already dispatched).
• Bank charges, gateway fees and currency conversion differences.

Refunds for activities including scuba diving in Goa, watersports in Goa, sunset river cruise Goa, Grand Island boat trip, adventure tourism Goa, bungee jumping, flyboarding, kayaking, heritage walks Goa and casino in Goa are governed by the following principles:

• Weather Cancellations | If the operator cancels due to safety, you get a full refund or free rescheduling at your choice.
• Traveller No-Show | No refund. The slot is forfeited and cannot be rescheduled.
• Late Arrival | If you arrive more than 30 minutes late for a scheduled slot, the operator may cancel without refund.
• Medical Reasons | Refunds may be considered with valid medical documentation submitted within 24 hours of the missed activity.
• Safety Non-Compliance | If a traveller is refused participation due to safety or age restrictions, the booking may be partially refunded at operator discretion.

Refunds for hotel and stay bookings across North Goa tour packages and South Goa tour packages are governed by the hotel's own cancellation policy in addition to the GoaThrills refund tiers.

• Free Cancellation Rooms | Full refund if cancelled within the hotel's free cancellation window.
• Non-Refundable Rates | No refund regardless of cancellation timing. Such bookings are clearly marked at the time of booking.
• Peak Season Bookings | Higher cancellation deductions apply for December, New Year and long weekends.
• Villas & Private Stays | Luxury villas, pool villas and private beachfront properties usually have stricter cancellation terms.

Refunds for airport pickups, private cabs, shared buses, tempo travellers and luxury buses follow these rules:

• 48+ Hours Before | Full refund with no cancellation fee.
• 24 to 48 Hours Before | 75% refund.
• 12 to 24 Hours Before | 50% refund.
• Under 12 Hours Before | No refund.
• Driver Already Dispatched | No refund once the driver has been dispatched to your location.
• Missed Flight / Train | No refund. Rescheduling subject to vehicle availability and additional charges.

Goa group packages and Goa corporate packages are eligible for refunds subject to the standard cancellation tiers. Additional conditions apply:

• Group bookings above 15 guests may require a formal written agreement with specific cancellation terms.
• Corporate bookings often involve partial advance payments that may be non-refundable within 7 days of travel.
• Conference and event bookings may have venue-specific cancellation policies.
• Group-wide reductions in traveller count may incur per-person cancellation charges.

Refunds during force majeure events are handled case by case. Force majeure includes:

• Natural disasters, floods, cyclones, earthquakes and severe weather.
• Government restrictions, curfews, lockdowns and strikes.
• Pandemics, epidemics and public health emergencies.
• Wars, civil unrest, terrorism and political instability.
• Technical failures, port closures and airline cancellations.

In such events, GoaThrills will make reasonable efforts to reschedule, offer credit notes or provide alternative arrangements. Where rescheduling is not possible, refunds are processed as per third-party vendor policies. Bank charges and gateway fees may not be refunded.

B2B agents for Goa and corporate partners may have separate refund and cancellation terms under their partner agreements. These typically cover:

• Distinct payment schedules and credit terms.
• Different cancellation windows based on volume commitments.
• Refunds to company bank accounts or credit notes for future bookings.
• Contract-specific clauses on no-shows, group reductions and last-minute changes.

Please contact our B2B team at info@goathrills.com for detailed partner refund terms.

If you are dissatisfied with a refund decision or timeline, you can escalate as follows:

1. Level 1 | Contact your booking coordinator by WhatsApp at +91 81779 09198.
2. Level 2 | Email our refund team at info@goathrills.com with your booking reference and issue summary.
3. Level 3 | Request escalation to our Management Team. We aim to resolve all escalations within 7 working days.

All disputes are subject to the exclusive jurisdiction of the courts of Goa, India.

GoaThrills reserves the right to update, modify or replace this Refund Policy at any time. The latest version will always be published on this page with the updated date.

Your continued use of our services after any changes constitutes acceptance of the revised Refund Policy. For bookings already confirmed, the refund terms applicable at the time of booking will apply.

Below are answers to the most common questions about refunds for Goa tour packages and other services.

If you have any questions about this Refund Policy or want to track a refund, please contact our refund team. We respond to all refund-related queries within 24 hours on working days.